Shipping policy
We ship worldwide.
The order is shipped within 3-5 working days, unless the customer purchases something on pre-order - thus the order will only be shipped after the expected replacement date. If in the same order there are available items and pre-order items, the shipment will only be made when the order is fully complete. If you do not want to wait, you can request multiple shipments to receive the items as soon as possible. You can request this by emailing info@cremildebispo.com.
To check the shipping cost to your country, please go to checkout.
Delivery times
Once your order is processed, you will receive a tracking number and details by e-mail. During the Christmas season, delivery time may take longer than usual. The average delivery times are as follows (please take into account the additional time for customs inspection. If you purchased an item in pre-order these timeframes are only counted after shipping):
Portugal (via MRW or CTT): 2-3 working days
Europe (via CTT or DHL): up to 5 working days
Worldwide (via DHL): 10-25 working days
If the client misses the delivery attempts and the order is returned to us, the order will only be shipped again after confirmation of payment of the shipping costs.
Since all pieces are handmade using traditional processes in our Lisbon studio, we reserve the right, in case of loss of stock, to change the estimated delivery time. In that case, we will immediately inform you by e-mail regarding a new deadline.