SHIPPING & RETURNS
What is your return policy?
Customer satisfaction is of the utmost importance to us. We do not offer refunds, however if for some reason you are not completely satisfied with your purchase we will gladly issue an exchange for another piece of equal or greater value, upon presentation of the invoice and guarantee, within 14 days of delivery. In the latter case the customer has to pay the difference of the cost of the piece.
The item must be returned in unused condition in its original packaging. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We recommend using a courier with a tracking number to return items, as we are not liable for any items lost in transit.
Please contact us by emailing firstname.lastname@example.org with your order number and details about the product you would like to return, before returning any pieces.
Do you ship internacional?
We offer free shipping on all US orders, and a flat rate of $10 for all international orders.
Can I cancel my order?
You may cancel any order as long as it has not yet shipped. Send us an email and cancellation will be free of charge. If cancellation is no longer possible, the order will be delivered and the customer may exchange but not return it.
Do your offer refunds?
We do not accept returns.
WARRANTY & REPAIRS
According to Portuguese Law, all articles have a 2-year warranty, from the date the purchase invoice is issued. However, CREMILDE BISPO excludes any liability for damage to articles derived from lack of precaution and for inappropriate and neglected use.
All pieces are made through manual and traditional processes and are handcrafted in the our studio. Thus, it may happen that there are small differences between the final piece that you will receive and the one that illustrates the photograph of the online store. We appreciate your understanding, after all it is a manual work.
What if I order the wrong ring size?
We understand that ordering the perfect size rings can be tricky, especially when it comes to gifts. Please try your utmost to order the correct size as we are a small team with limited capacity. However, should the ring not be the right size you are welcome to exchange it for the correct size within 14 days as long as it is unworn and returned in its original packaging. Please see above for information on exchanges.
CERTIFICATION & CARE
All our pieces are hallmarked for authenticity and certified by the INCM. All CREMILDE BISPO pieces are made in Portugal, in sterling Silver 92/ Gold plated Sterling Silver 925 / 18K Gold/ 19.2K Gold.
CREMILDE BISPO pieces are certified by INCM - Imprensa Nacional - Casa da Moeda, S.AJewellery that remains in your memory.. INCM provide this assurance by checking the legal touch (precious metal per thousand contained in an alloy) and the application of contrast with the responsibility mark, manufacturer or equivalent.
Please check the legal portuguese Hallmarks HERE.
All articles are legally marked, when applicable;
All pieces are made of 925 silver or 18ct gold, unless otherwise stated;
The buyer may, in case of doubt as to the authenticity of the trademarks, use, for verification purposes, the services of the Contrastarias;
The site is managed by Cremilde Maria Lopes Bispo. with VAT number PT226409406, CAE 47910,Jewelry Retailer number website T0927;
You can access information on daily prices for gold, silver, platinum and palladium at Banco de Portugal :https://www.bportugal.pt/taxas-cambio?mlid=828 and at AORP website
Any doubt please contact us at email@example.com.
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.